FAQ's

General Queries

  • How do I place an order?
    You can contact the hotline number or company email: (84.28) 37291768 - 37292603 (Sales), info@newtoyovn.com
  • What is the delivery policy?
    -Hinterland: Delivered at the warehouse of Shin Toyo Company (Vietnam), or Delivered at the customer's designated warehouse -Export: According to Incoterms 2010
  • Can I change the design?
    If the time is still within the editing period, the design can be changed and the agreement remains valid in the signed contract.
  • How about privacy policy ?
    New Toyo (Viet Nam) the protection of your personal information is unavoidable. All information provided to us will be treated as confidential, commits to use your information in the following cases: • Customer brand identity and communication. • Grounds for resolving disputes and complaints, if any. We understand that your interests in the protection of your personal information are also our responsibility, so if you have any questions or comments about www.newtoyovn.com's privacy policy, please contact us by phone (ext. 134) 37291768 telephone (ext. 134) or by e-mail. online@newtoyovn.com .
  • What is Cancelation Period?
    If you have signed a contract, you cannot cancel the order and you may lose your deposit if the force majeure situation is unexpected.
  • What is your exchange, return, and refund policy?
    We will refund the refund in accordance with the general rules of the company and the terms of the signed contract.
  • What are the features of New Toyo (Vietnam)’s products?
    • Heat seal • Oil / alcohol / oxygen resistance • Anti-water vapor / moisture penetration
  • Delivery conditions:
    • Domestic: Delivered at the warehouse of New Toyo (Vietnam) / Delivered at the customer’s designated warehouse • Export: According to Incoterm 2020

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